Lift, Inc. is Central Pennsylvania’s exclusive material handling dealer for Toyota and Crown Forklift Trucks. We are a full-service material handling supplier; specializing in equipment sales and service, warehouse products, and fleet management. Starting as a forklift service company, we have evolved into a trusted partner for our warehousing and distribution customers across Central Pennsylvania.

Lift, Inc. Offers an Excellent Compensation and Benefit Plan, Including:

• 100% Employee Owned Company.

• Competitive salary.

• Medical, dental and vision insurance plans.

• 100% company paid short term and long-term disability coverage.

• 401(k) Plan with company match.

• Company paid life insurance with optional additional coverage.

• Paid holidays and Paid Time Off (PTO.)

• Professional work environment.

Field Service Manager

We have an exciting opportunity for a Field Service Manager at our Leesport location. This role is responsible for managing Road and Shop Technicians who perform maintenance and repair on forklifts and related products for the customers of Lift, Inc. The Field Service Manager will ensure and monitor effective workflow and work quality at on-site and off-site locations. Troubleshoot, diagnose and recommend best methods for solving technical issues.

Essential Job Functions:

Management:

• Assist with interviews when hiring Technicians

• Help determine Technician training needs

• Work closely to develop an independent, efficient service team

• Assist with Technician reviews

• Responsible for quality control of on-site and off-site Planned Maintenance

• Monitor field operations on Guaranteed Maintenance accounts

• Assist with managing key indicator reports

General:

• Technical support for Road Technicians at customer location

• Enforcement of Technician policy adherence (proper uniforms, vehicle cleanliness etc.)

• Technical support for customers with own maintenance team

• Technical support for Product Support Specialists

• Make determination for location of repair, on-site or off-site

• Technical assistance on quoted jobs when needed

• Safety inspections, and accident investigations for jobsite locations

Basic Qualifications:

• Must be over the age of 18

• High school diploma or Technical Degree in automotive field or equivalent field

• A minimum of three (3) years of relevant mechanical, electrical and hydraulic experience

• Must have a valid driver’s license and good driving record

Preferred Qualifications:

• Knowledge and experience in skill development and coaching employees or co-workers

• Critical thinking and problem-solving skills

• Ability to work independently

• Good organizational, time management and customer service skills

• Ability to work accurately and meet deadlines

• High level of professionalism and the ability to follow up

• Positive and friendly attitude toward customers and fellow team members

• Ability to follow directions both written and verbally

• Ability to use electronic devices for document submission

• Basic computer skills

• Experience working on automotive or industrial equipment

• Welding, diesel, gas engine and welding experience